Life can be harsh. My friends and I are currently grieving the loss of a very special friend. However, this post is not about that. This post is about an experience I had at work last week. It made me think about how people can detach their consideration for other people when speaking to a ‘company’ on the phone.
It is easy to forget that the faceless person on the end of a phone has feelings. They are not just a voice attached to a company. When anger has been brewing inside you over the space of a week and your children are running around, driving you crazy during the Easter Holidays, an eruption of emotion is hard to contain. This does not mean that you are entitled to scream down the phone like a toddler having a tantrum. Have some respect for yourself and others and you could save that person unnecessary stress and yourself unnecessary embarrassment. I am not a robot here to listen to your out of control screaming. I am a person too.
So next time you call a company with a complaint, think about this…
You don’t know what they are going through
The person on the end of the line may have just lost someone. They may have thought that they could muster enough courage to make it to work that day because they didn’t want to let the team down. They may be going through a break up or divorce or have any number of issues in their life. Not everyone is hardy and well equipped to deal with a feisty customer, especially when dealing with clients is not a major part of their role. You don’t know what someone is going through whether they are on the end of a phone or you meet them in the street. Have a little consideration and you can make life a little bit easier on somebody having a bad day.
It may or may not be their fault
It doesn’t matter whether the fault is theirs or not, screaming at them is not the answer. But saying that, if it is their fault, you will cause that person to feel guilty and worthless. Nobody deserves to feel that way, people make mistakes. If the mistake is not theirs on the other hand, although they are there to represent the company, they are not at fault and may be trying their best to sort out somebody else’s mistake.
Screaming will NOT get you anywhere
Sometimes you just need to let it all out, I get that. But that doesn’t mean it is going to get you anywhere. You are far less likely to get what you want out of somebody if you are screaming at them. Asking to speak to somebody in charge rather than taking it out on the first person you reach on the phone will allow you to explain your problem to somebody who can actually do something about it, without ruining anybody else’s day.
I have been in a particularly good mood this weekend, possibly because the sun has been shining and I have been really productive!
Friday evening was nice and chilled, I bought some cheeses, pork pie and crackers to have a ‘bits & bobs’ dinner and settled down to watch Pretty Woman for the first time. I absolutely loved it. Definitely one to add to my list of favourites!
Saturday morning was super productive! Listening to the radio instead of watching TV helped me to sit down and focus on studying without any distraction. I got loads of reading done and a bit of adulting in between (urgh, bills!). I recently moved my living room around because I didn’t like the fact that I was facing the wall with my back to the room when I was studying. I moved my sofas to create a cosy, separate space for chilling and then changed the dining table setting so that it felt more like a study space. Everything is now closer to hand if I need it and I actually want to sit there and be productive thanks to the addition of a few pretty pieces.
In the afternoon I met the bestie for a light lunch and some drinks at The Golden Cross. It’s one of the oldest pubs in Coventry and has just been done up. I had a BLT, which was very nice (except for the rocket, I hate rocket!) and it was very reasonably priced at just a fiver. I loved the new VW wallpaper in the toilets and may have taken a selfie (or ten). We ventured on to the Campbell, now called the Phoenix and shared a bottle of prosecco. Feeling a bit tipsy, we decided to have a chilled out evening and reminisced of the days when we used to go out every single week, how did we manage to afford it?!
After staying with the bestie for the night, I walked home on Sunday. There was glorious sunshine and the Spring flowers and blossom trees were in full bloom. It took me about an hour and meant that I could have a good walk in my new trainers that I bought for walking to and from work. (You may have read in a previous blog post that I was attempting to up my walking game this year, a little update: I now average about 8 to 10,000 steps per day, woo!).
On Sunday afternoon I went to see the BFF. We had a BBQ then went out to take a few photos for work. I was loving the outdoor sunshine so much that we decided to go and find a couple of Geocaches that were close to us. It’s so surprising how close to nature you often are. We only crossed the street to find that a gate opened out into big fields with lovely views. The sun was setting slightly, which made for some nice photos. We found both Geocaches this time, one behind some stinging nettles, ouch!
I have loved this weekend and spending time with those that are close to me. It goes to show that you can have a productive weekend while still being social at the same time!